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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Queluz National Palace

Where is Queluz National Palace located?

The palace is in the town of Queluz, halfway between Lisbon and Sintra. It takes about 20–25 minutes to reach by train from central Lisbon.

Do I need to buy tickets in advance?

Advance booking is strongly recommended, especially during weekends, holidays and peak travel months. Same-day tickets may sell out.

How long does a visit take?

Most visitors spend 2–3 hours exploring the palace rooms, gardens and outdoor spaces. You can stay longer if you want a slower pace or a café stop.

What are the opening hours?

The palace is generally open daily from 9:00 AM to 6:00 PM, with last entry 30 minutes before closing. Hours may vary seasonally.

Is the palace accessible for wheelchair users?

Many indoor and outdoor areas are accessible, and wheelchairs can be reserved in advance. Some garden paths may have uneven surfaces.

Are guided tours available?

Yes, guided tours and audio guides may be available depending on the season and ticket type. Check availability when booking.

Can I take photos inside the palace?

Photography is allowed in most rooms, but flash and tripods may be restricted to protect the artworks and interiors.

Is there a café or restaurant on-site?

Yes. There is a garden café for drinks and light snacks, and a full-service restaurant located in the former royal kitchen.

Are the gardens included in the ticket?

Yes, standard palace admission includes access to both the palace interior and the surrounding formal gardens.

Is this the venue’s official website?

No. This website offers official tickets to Queluz National Palace but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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